Shipping Policy

Order Cutoff
All orders placed before 10 PM EST will begin processing the next business day.

Order Processing & Handling
At Outdoor Structure Supply, we process all orders within 1-2 business days (excluding weekends and holidays) upon receiving your order confirmation email. Once your order has shipped, you will receive a shipping confirmation with tracking details. Please allow up to 48 hours for tracking information to update. In rare cases of high order volume or carrier delays, we will reach out to confirm whether you'd like to proceed with your order.

Shipping Timeframes
Due to the size and complexity of the products we offer, shipping timeframes depend on the specific manufacturer and whether the structure is prebuilt or built from scratch.

Heritage Sheds & Garages, Creative Gazebos

Shipping is calculated based on your state:

Zone 1 ($1,200): Maryland (MD), New Jersey (NJ), Delaware (DE), District of Columbia (DC), New York (NY), Connecticut (CT).

Zone 2 ($2,200): Virginia (VA), West Virginia (WV), Rhode Island (RI), Massachusetts (MA), New Hampshire (NH), North Carolina (NC), Ohio (OH), Vermont (VT).

These shipping prices are the maximum for any given state in their respective zones. If you believe your location is less than 200 miles for Zone 1 or less than 400 miles for Zone 2 from our warehouse in PA, please contact us and we will provide you with a special shipping quote.

Our sheds are delivered using specialized trucks and equipment to ensure safe transport. Backyard delivery is included in the shipping cost.

Important: Your backyard must be accessible for our delivery equipment to maneuver and place the shed without issues. We strongly recommend contacting us before placing your order to confirm accessibility and avoid delays.

Ovat Homes
Free Shipping on all products. In-Stock Houses: Estimated delivery in 2–3 weeks, depending on customer location. Custom-Built Houses: Lead time of 3-4 weeks before shipping.

Chery Industrial
Orders Over $1000: Free shipping is available on all orders totaling over $1000. Orders Under $1000: A flat shipping fee of $400 USD applies. Shipping Time: Orders typically ship within 3–4 business days after processing. Delivery Requirements: Customers are responsible for unloading the product upon delivery. A forklift must be available on-site at the time of delivery.

Ovat Homes
Due to the large-scale nature of Ovat Homes structures and houses, shipping and fulfillment details can vary significantly. Pre-Purchase Requirement: Please contact us before placing an order. We will provide all necessary shipping, availability, and lead time information based on manufacturer production schedules, current inventory levels, build times for homes and large structures, and regional delivery logistics. Estimated total delivery time anywhere from 15 up to 42 days. Our team will ensure you have a clear understanding of estimated timelines and delivery expectations before proceeding with your order.

Arbors Direct
Estimated delivery is typically 1–2 weeks after the build date. Curbside offloading is included with every shipment; please ensure 2–3 people are available on-site to assist with unloading upon delivery.

Shipping costs are not included in the product price and vary significantly based on the size of the pergola, delivery location, and other site-specific factors. While a $2,000 base shipping price may appear at checkout, this is only a placeholder.

Actual shipping rates can range anywhere from $500 to $4,000. For this reason, we strongly recommend contacting us before placing your order to receive a personalized shipping quote.

For a shipping quote or inquiries, please contact our sales team. We’ll work closely with you to provide the best possible shipping options for your location.

Estimated Delivery Time (Standard Shipping)
After processing, the standard transit time is 3–4 business days, though delivery times may vary based on your location, weather conditions, or shipping carrier delays beyond our control.

Shipping Availability & Restrictions
We currently offer shipping on products within the continental U.S. We do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories (e.g., American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands) or to APO/FPO/DPO (military) addresses.

Shipping Requirements
To ensure smooth and secure delivery of large and high-value items, we require a valid phone number at checkout. Some premium products may require a signature confirmation upon delivery.

Custom & Made-to-Order Products
Most custom-built and made-to-order structures cannot be canceled or refunded once production has started. Please refer to our return & refund policy for more information.

Order Cancellations
Orders can be canceled free of charge anytime before they ship. Please contact us as soon as possible. For made-from-scratch or custom-built products, if the building process has already begun, a 25% restocking fee will apply to cover material and labor costs incurred. To request a cancellation, email support@outdoorstructuresupply.com or call +1 (307) 429-4082.

Damaged or Missing Orders
If your order arrives damaged or incomplete, contact us immediately at support@outdoorstructuresupply.com with your order number and photos of the product and packaging. We’ll resolve the issue quickly and professionally.

Contact Us
Have questions? We’re here to help.

Email support@outdoorstructuresupply.com, or call +1 (307) 429-4082.

Hours: Mon–Sun, 8AM – 5PM EST.