Return & Refund Policy
Key Information
• You have 30 days from the date of delivery to initiate a return.
• Refunds will be processed within 14 days after we receive and inspect the returned item.
• A 25% restocking fee applies to all returned items.
• Customers are responsible for covering the return shipping costs.
Return Requirements
To be eligible for a return, the product must meet the following conditions:
• The item must be in new and original condition.
• It must be returned in its original packaging, including all accessories and materials.
• Do not attempt to repair any part of the product. Doing so may void the warranty. If you encounter any issues upon receiving your item, please contact our support team before taking any action.
How to Initiate a Return
Before returning any item, please contact us at support@outdoorstructuresupply.com with your order number and details of the item(s) you wish to return. Do not proceed with the return until you receive a response from us.
Once we confirm your return eligibility:
1. Pack the item securely in its original packaging.
2. We highly recommend using a trackable shipping service, as you are fully responsible for the package until it reaches us.
3. You will need to cover the return shipping costs.
Refund Process
• Once we receive your return and verify that it meets the stated requirements, we will notify you via email.
• Your refund will be processed within 14 days of this notification.
Order Cancellations
• You can cancel your order at no cost as long as it has not yet been shipped.
• We typically dispatch orders within 1-2 days, so ensure you contact us before this timeframe to cancel.
• You can reach us through the following methods:
• Email: support@outdoorstructuresupply.com
• Phone: +1 (307) 429-4082
Damaged Orders
Upon delivery, please inspect the package carefully. If there is any visible damage:
1. Note the damage when signing for delivery.
2. Within 24 hours, send the following details to support@outdoorstructuresupply.com:
• Clear images of the damaged product.
• Pictures of the box and packaging.
• A photo of the SKU label.
• A brief description of the damage.
If you fail to report the damage within 24 hours of accepting the package, we will not be able to assist you in filing an insurance claim.
Warranty Information
Warranty details vary by manufacturer. You can find specific warranty terms for each product on its respective product page.
Chargeback Policy
We are committed to resolving any concerns you may have and will take reasonable steps to ensure your satisfaction. However, if you initiate a fraudulent chargeback, we will defend our case and take legal action if necessary. We encourage open communication and believe that resolving disputes through discussion is always the best approach.
For any questions, contact us at:
Email: support@outdoorstructuresupply.com
Phone: +1 (307) 429-4082
Hours of Operation: Mon-Fri 9AM - 5PM